Location: Various
Closing Date: 11 April 2012

  • Apply Online (Pinelands, South Africa (Western Cape)
  • Apply Online (Durbanville South Africa (Western Cape))
  • Apply Online (Hopetown, South Africa (Northern Cape) – Closes 19th March)
  • Apply Online (Vrede, South Africa (Free State) – Closes 19th March)
  • Apply Online (Absa Letaba Boulevard – Agatha South Africa (Limpopo))
  • Apply Online (Langebaan, South Africa (Western Cape) – 7th April 2012)
  • Apply Online (Tzaneen-Limpopo, Closes 7th April 2012)
  • Apply Online (Kimberley (City Centre), 17th March 2012)
  • Apply Online (Vangate Mall South Africa (Western Cape))
  • Apply Online (De Aar, South Africa (Northern Cape), 16th March 2012)
  • Apply Online (Plumstead, South Africa (Western Cape), 01 April 2012)
  • Apply Online (Laudium South Africa (Gauteng), 31st March 2012)
  • Apply Online (Bopedi Complex  (Limpopo), 25 March 2012)
  • Apply Online(Waverley, Pretoria, 18th Match 2012)

PURPOSE OF THE JOB

Provide customer service through timeous and accurate processing of client financial transactions to walk-in customers in Bank branches. Contribute to bottom line growth through identification of sales opportunities.

RESPONSIBILITIES

  • Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash
  • Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
  • Process and encash cheques presented by customers for deposit or payout after checking identification, account details and other prescribed controls
  • Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
  • Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
  • Count cash received or dispensed to ensure that errors are avoided
  • Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
  • Ensure that journals are processed to recover charges for manual transactions processed for customers
  • Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
  • Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
  • Explain the Banks procedures, security requirements as well as service offerings available to customers
  • Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
  • Guide customers on how to correctly complete transaction documentation
  • Ensure accuracy and efficiency when engaging with the customer
  • Portray a professional image and ensure that personal appearance conforms
  • Maintain a neat and tidy workstation at times
  • Identify sales leads and cross selling opportunities
  • Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
  • Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales
  • Verify that information is accurate and complete in accordance with the Banks procedure
  • Scrutinise and apply warning circulars, memos, stop payments and credit card lists
  • Adhere to prescribed control measures to prevent fraud, losses and shortages
  • Report suspicious transactions as per Money Laundering control frameworks
  • Maintain applicable registers
  • Adhere to safety and security procedures and follow prescribed instructions in event of robbery
  • Follow off-line procedures and comply with Code of Banking practice
  • Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures

COMPETENCIES

  • Working with people
  • Applying expertise and technology
  • Planning and organising
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Coping with pressure and setbacks

MINIMUM REQUIREMENTS

  • Grade 12 with Accounting or Mathematics or equivalent NQF level 4 qualification or higher
  • One (1) year Cashier experience within a retail environment
  • Computer literate especially on the numerical side
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record

PREFERRED REQUIREMENTS

  • Degree or Diploma in Finance
  • One (1) year Teller experience within a Retail Banking environment
  • One (1) year experience in dealing with Customers
  • Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

GENERAL

  • The appointment will be made in line with the Divisional Employment Equity strategy

The ideal candidate will have the following competencies:

Ability

  • balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cas
  • dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
  • capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
  • refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
  • provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
  • reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
  • adhere to safety and security procedures and follow prescribed instructions in event of robbery
  • report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers

Experience

  • numeracy
  • verbal and written communication

Knowledge

  • branch operations workflow
  • competitor product
  • various Customer Segments and service standards
  • fraud awareness