Closing Date: 15 August 2014
Location: Mpumalanga

Requirements

  •  Relevant 3 year Diploma / B-Tech/ B –Degree
  •  University of Technology Recruits – 18 month program
  •  University Recruits – 24 month program

Responsibilities

  •  Handling inbound interactions
  •  Receiving calls and identifying the customer in accordance to standard customer service quality templates
  •  Determining the customer’s exact request and analyzing the customer request in accordance to the different Customer Services Categories (APM, ATS, DCE, ESP, OIL, Load Shedding)
  •  Logging a customer’s request at the appropriate priority and capturing relevant information from the customer to ensure sufficient information is gathered for relevant process partners to take action if requested.
  •  Updating the applicable systems to activate the customer’s request while ensuring customer details are up to date.

Competencies

  •  Communication (interpret customer requirements, listen, read, write & verbal)
  •  Interpersonal skill
  •  Organizational knowledge (Eskom)
  •  Planning and organizational skill
  •  Customer Service and product skills

How to Apply

Apply for the Eskom Experiential Learnership Opportunity

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