Closing Date: 11 March 2014

  • Direct report – CRM & Online Manager

Principle Objectives

  • Assist with administrative support to CRM & Online Manager and online team
  • Provides basic level of customer support to consumer queries via Social Media channels
  • Manages Customer records data input/updates required on an ongoing basis

 Ensures Customer and Market Growth

  • Follow up on all ELCies social media properties to assist digital team in identifying urgent queries needing attention/response from a brand point of view
  • Performs regular competitor analysis from an online marketing point of view and provides feedback to CRM&Online Manager
  • Assist In ad-hoc Consumer Engagement projects(content creation, eventing, coordinating), as required by CRM & Online Manager

Manages Operational effectiveness

  • Update all clients records requested by Clients via email queries
  • Create new client records based on daily opt-in data obtained from websites entries
  • When applicable, perform de-dupe cleanup process clients database
  • Support Customer Services Manager, provide relief for lunch break to ensure business continuity of call centre function
  • Support CRM & Online Manager and on line team on an ad-hoc basis

 Improves Business Processes

  • Assist in Brands CRM/Digital program management by booking rooms, facilitating required equipment or catering
  • Sit in brands/agencies meetings on a regular basis to assist with minutes and admin follow-up, as well as to get exposed to strategy and process facilitation.
  • Update CRM Bulletin Board for retail staff when required
  • Do filing on a weekly basis
  • Participate in CRM/Digital organized events, programs, induction and corporate awareness
  • Activities or as required
  • Participate in workshops / info sessions conducted annually prior to commencement of process
  • Assist with preparation of training material (i.e. photo copying, binding, sorting) etc
  • Adhoc tasks as requested by the CRM & Online Manager

Education

  • Grade 12
  • Bcom or Marketing degree
  • Strong admin & typing skills
  • Computer Literacy (MS Office)

Key Personal Characteristics

  • Maintain high level of confidentiality
  • Detail orientated
  • Efficient

How to Apply

Apply Online

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