Job Purpose:

  • Reports to the IT Facilities Manager (L1), the incumbent will fulfill an apprenticeship position with an IT department.
  • The incumbent will perform supervised activities within scope of their knowledge or skills.
  • Rudimentary technical tasks, and preventative maintenance activities assigned to them and will provide assistance with more complex duties.

Key Functions / Responsibilities

  • Perform preventative maintenance tasks assigned to them.
  • Assists with administrative duties within their scope of responsibility.
  • Assists with asset audits where appropriate.
  • Adheres to standards, processes, procedures & checklists.
  • Introductory level knowledge of some of the IT product sets in common operation at unit Sun IT facilities.
  • Participation in Systems Maintenance where required.
  • Shift based experience and/or willingness to work in a shift system.
  • Strong focus on customer service and high standards of performance is essential.
  • Strong interpersonal and communications skills.
  • Analytical and conceptual thinking, process integration, and problem-solving and decision-making abilities.
  • Efficiency, effectiveness, Tenacity / Perseverance, flexibility and learning orientation.
  • Process integration, good time management skills.
  • Independent project work.
  • Must be willing to work in a smoking environment.
  • Supports and demonstrates Sun International core values by being.
  • Passionate and Energetic.
  • Open and Honest.
  • Respectful and Innovative.
  • Proud.

The IT Learner Engineer position involves, amongst others, the following duties and responsibilities

Customer Service:

  • Ensure that service delivery is in accordance with the business unit’s SLA.
  • Ensure that the escalation procedures are followed in accordance with the business unit’s SLA.

Maintaining and enforcing standards:

  • Deliver standards as set out in Service Level Agreement(s) and procedures.
  • Deliverance of agreed service levels to users.
  • Resolve user problems.
  • Perform the job function within the rules and regulations of Sun International, SunIT and the business unit.
  • Ensure that all new installations and/or system changes are done according to approved standards and configurations.


  • Ensure accuracy in accordance with statutory and company procedures by obtaining the required score on IT audits.


  • Ensure that all problems are accurately recorded and followed up as set out in procedures.
  • To ensure that shifts are handed over in a proper and orderly manner as set out in procedures.
  • Ensure that all paperwork is filed and completed as set out in procedures.
  •  Ensure IT assets are accurately tracked and maintained.

Employee Relations:

  • Passionately, and consistently assist in the achievement of the highest standards of departmental performance in all aspects of IT activities.


  • Matric
  • Relevant Degree or a B Tech in Engineering, Information Systems, Computer Science or any Sciences
  • Gaming licence (Probity clearance as applicable)

Closing Date: 20 January 2012

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