• To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.
  • To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.
  • To maintain a high level of integrity and ethical standards.
  • Manage ATM/ANA machines (where applicable)

Preferred Qualification and Experience

  • Matric
  • 1 year Branch banking experience would be an advantage

Knowledge/Technical Skills/Expertise

  • Adherence to laid-down policies and procedures for all transactions
  • Prompt turnaround times for transactions
  • Efficient and effective customer service
  • Low error rating
  • Low levels of differences in teller’s cash and operational losses.
  • Positive Internal Audit and Compliance report findings
  • Satisfied and well-informed customers as a result of efficient service
  • Number of queries and complaints logged effectively and correctly.
  • Number of leads submitted resulting in a sales conversion.
  • Number of cross selling opportunities identified resulting in sales conversion.
  • Number of leads logged in originating branch vs. sales conversion in concluding branch
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